Total Quality Management vs Conventional Management in Apparel Industry

Total Quality Management (TQM) Style:
Total Quality Management popularly known as TQM has now-a-days become very popular. In order to ensure that only quality goods be produced, quality should be ensured at all activities and stages from order receiving, purchasing, administration, production, finishing and up to delivery. Only with the combined quality of all activities TQM can be effective.
Quality inspection in garment industry
Quality inspection in garment industry
Conventional Management (CM) Style:
The job of this management is direction and control. Managers mostly sit in their offices and he doesn’t take any responsibilities of the floor. Management only gives idea, control others, ask to junior how they perform, and take updates. That‘s why the relationship with management and the other personnel is very poor. So, Conventional Management Style is not appropriate for apparel industry.

Difference between Conventional Management Style and Total Quality Management Style in Apparel Industry
Sl. No.
Conventional Management Style
Total Quality Management Style
1.
Perception of customer:
  • Customer’s importance: Customer is important and he is with the client for his own interest.
  • Customer satisfaction: Customer is satisfied and everything is ok.
  • Quality: We produce quality as per guidance of customer.
  • Perception of customer: Who gives us work order is the customer.
Perception of customer:
  • Totally customers oriented. We survive as customer is with us.
  • Strives for continuous improvement of quality and customer satisfaction.
  • Quality is perceived and dictated by customer.
  • In addition to conventional customers, all our employees are also customer.
2.
Perception of employees:
  • They are hired people and subordinates.
  • They dislike work and not ambitious.
  • They are not talented and creative.
  • Employees are lazy, so they need control and punishment.
  • Shared work culture: They have been hired for work and for achieving certain targets.
Perception of employees:
  • They are human being and are co-workers.
  • They take work like rest, recreation and game.
  • They are talented, ambitious and creative.
  • Create congenial work atmosphere. They will be responsible for their own work.
  • Develop and maintain shared work culture to habitually achieve high work standard.
3.
Perception of change:
We always work this way and this always worked.
Perception of change:
Concepts, theories and technologies have changed. So change for better work is essential.
4.
Communication:
We paste notices, send memos and sometimes talk to people.
Two way communication:
We regularly talk to people and regularly listen to them. They participate in decision making process.
5.
Office orientation:
Managers mostly sit in their offices and only seldom walk through the floors.
Floor orientation:
Managers regularly walk through the floors, talk to people and take care of them.
6.
Perception of boss:
I direct and control others, ask them what to perform, ideas are created by managers. Employees perform what they are told of.
Perception of boss:
I am a leader and teacher. Developing opportunities and facilities in employees are my jobs. Employees are encouraged to put forward ideas. I delegate not only duty but also authority. I believe that employees are responsible persons and they are accountable for their own job.
7.
Empowerment of employees:
Rank and file workers are idle and talentless people. So we ask them to do a job, we do not delegate them authority.
Empowerment of employees:
We believe that employees are responsible for their own work. They are not only assigned to particular job but also appropriate responsibility and authority.
8.
Recognition:
There is no necessity of recognition for a particular work. It is his duty.
Recognition:
Our management system is based on the strength of employees.
9.
Accountability:
Employees are accountable to the manager.
Accountability:
Accountability is shared. Employees are responsible persons and they are accountable for their own work.
10.
Management:
The job of management is direction and control.
Management:
The job of management is to create congenial work environment.