Sunday, December 18, 2016

Principles of Total Quality Management (TQM) in Apparel Industry

TQM is a comprehensive and disciplined way of managing an organization so that it remains profitable and continuous to satisfy customers.

Total = Total involves everyone and all activities in the company

Quality = Continuously improving service to customer

Management = Quality must and can be managed

TQM = A process of managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything. 

TQM in apparel industry
Fig: TQM in apparel industry
Basic principles of TQM in apparel industry:
It comprises the following basic principles.
  1. Quality is dictated by customers.
  2. Profitability, financial performance and customer satisfactions are central issues of TQM.
  3. It is based on customer oriented system and supplier-customer chain internally.
  4. Continuous improvement of all ways of work is pivotal issue. It is way of life.
  5. Quality goal must be based on customer.
  6. Problem must be prevented, nit just fixed.
  7. Every employee is responsible for quality.
  8. Quality must be measured so it can be controlled.
  9. Understand that quality is a journey, not a destination.
  10. Use the principle of get it right, the first time, every time.
  11. TQM survives on motivated manpower.
  12. TQM must have a vision.
Principle of TQM in ISO:
An ISO 9000:2000 series has listed 8 total quality management principles. These are as follows:

  • Principle-1: Customer focus
  • Principle-2: Leadership
  • Principle-3: Involvement of people
  • Principle-4: Process approach
  • Principle-5: System approach to management
  • Principle-6: Continual improvement
  • Principle-7: Factual approach to design making
  • Principle-8: Mutual beneficial supplier relationship
Deming’s concept of TQM
The concept of TQM is applicable to garments industry. Many manufacturers believe that the Deming’s concept of TQM provides guiding principles for needed improve productivity and as well as total quality also. It was developed by W. Edwards Deming.

Here are the 4 principles of total quality management such as:

Principle -1: Synergistic Relationship:
In a TQM organization or apparel industry, everyone is a both customer and supplier; this confusing concept emphasizes “the systematic nature of the work in which all are involved”. In other words teamwork and collaboration are essential.

Principles-2: Continual improvement and self evaluation.

Continual improvement should be a permanent objective of a garments industry. TQM emphasizes self- evaluation as part of continuous improvement process.

Principles-3: A System of ongoing process
The third pillar of TQM as applied in academics is the recognition of the organization or apparel industry as a system and work done within the organization must be seen as an ongoing process.

Principles-4: Leadership
The final motto of TQM principle applied to education and the success. TQM is the responsibility of top management and they can provide the leadership, framework, and tools necessary for continuous improvement in the apparel industry.